Creating the best support experience possible is something that our team takes great pride in.
We are constantly on the lookout for ways to enhance our service offerings to serve you more effectively. Our technical support personnel are empowered to do what needs to be done to solve your problem quickly and get your team back to work. We’re also pretty firm believers in proactive communication, so don’t be surprised when you receive near-instant responses from your email requests.
Our Support Process
While it may be easiest for you to email your support request to firstname.lastname@example.org, feel free to call us at 1-424-279-4449 if you need immediate assistance. When we receive your emailed request, our team jumps into action:
- Sending an email to email@example.com automatically opens a new support ticket
- You’ll receive an immediate response, to let you know that the ticket has been opened and that it will be assigned to the next available technician
- Our team quickly evaluates your request, and assigns it to an appropriate technician
- Your technician will respond to your email with instructions or a request for information, or will call you directly at that time
- As your service request moves through the support process, you’ll automatically be updated with status
- When we believe your support request has been resolved, you’ll receive an email letting you know that it has been closed
- Sending us an email about a closed ticket automatically re-opens that ticket so you can add details or concerns
Exceptional service is in our DNA, and we take a great deal of pride in being able to offer friendly, fast and knowledgeable service to handle all of your IT services needs. Whether your service request is on the simple side (Can you help me find this file?) or pretty complex (Help, I think my server’s on fire!), we’re sure that we can provide you with prompt resolution that gets your team back to work in no time.
We’re not just an IT provider; we’re an IT partner. Our support process team is committed to being there for your business when you need us most. No exceptions. No excuses. Contact us today at firstname.lastname@example.org or (424) 327-4449 . We’re the IT experts LA and OC businesses trust.